Complaint Management System

Automated Complaint Management System
In pursuance to enhance quality of service for valued residents, DHAI-R launches automated and interactive Complaint Management System.
Features of this service are:-

1. Registration of complaint through registered cell phone number.
2. Auto intimation of complaint registration with ID to Complainant.
3. Auto allocation of resource for every complaint.
4. SMS based completion of complaint by resource person.
5. Query SMS to complainant/resident to confirm the status of his complaint.
6. System generated report for monitoring progress of all complaint on daily basis.
7. DHAI-R continue to strives for excellence in providing best amenities and services to the valued customers.